Refund Policy

We currently do not accept returns or exchanges and do not provide a return address, because each product is made to order and often personalized. If you wish to place a new order, you will be responsible for the full cost of the new order.

If there is any issue with your order, please contact us first instead of returning the item to the printer, framer, or manufacturer shown on the shipping label. We will assist you with the next steps.

Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Quality Guarantee

We want you to be satisfied with the quality of the products produced by our professional print partners. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send you a complimentary replacement order as quickly as possible. If a replacement is not feasible, or you cannot wait for a new order to arrive, please indicate that when you reach out to us and we will offer you a refund.

Color Consistency

Minor color variations may occur and are considered normal for art prints. We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved.

Machine type
Machine settings
Paper types
Humidity in the room
When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided by you, we will cover the costs of a new order. To help us investigate, please include clear photos of the damaged product and the packaging when you contact us.

This includes: