Returns & Warranty

Most LIGHTO pieces are printed, framed or ordered from overseas only after you place your order. Please read the following before you buy.

01｜7-day return period

Under Article 19 of Taiwan's Consumer Protection Act, online purchases may be returned without reason within 7 days of delivery.

Eligible: ready-made items such as standard lightboxes, puzzles and night lights. Items must be returned complete, with all accessories, gifts and the original packaging. The return period is not a trial period: please do not remove protective film, hang the piece or use it in a way that prevents resale.

Not eligible: under Article 2(2) of Taiwan's Guidelines on Reasonable Exceptions to the Right of Rescission in Distance Sales, items made to the customer's own specification are excluded from the 7-day return period. Please confirm your choices before ordering:

• Art prints and canvas works printed to a size you choose
• Items ordered with framing, mats, acrylic glazing or other mounting services
• Custom lightboxes and custom artist pieces
• Original posters or artist works sourced from overseas at your request

If any of these items arrives faulty or not as ordered, section 03 still applies.

02｜Cancelling an order

• Ready-made items: contact us as soon as possible before dispatch.
• Made-to-order or sourced items: once production or ordering from the supplier has begun, cancellation and changes may be limited. Please contact us first.
• If we cannot fulfil your order: if a work is out of stock, discontinued, no longer licensed, or the supplier cannot deliver, we will tell you straight away, cancel the affected items and refund you in full.

03｜Faulty, damaged in transit or wrong items

Please check your order when it arrives. If anything is damaged in transit, misprinted, clearly defective or not what you ordered, contact us as soon as possible (ideally within 7 days of delivery) with:

• Your order number
• Photos of the item and the shipping box (for damage, include the box and the packing inside)
• A short description of the problem

Once confirmed, we will reprint, replace, repair or refund as appropriate, and LIGHTO covers the shipping. If the item needs to come back, we can arrange a courier collection.

Please keep the original packaging and pack the item carefully. The sender is responsible for damage or soiling caused by poor packing on the way back.

04｜Colour and material differences

Screen settings, room lighting and colour temperature, and the natural texture of paper, canvas and frame materials can all make the finished piece look slightly different from photos on the site. Reasonable visual differences of this kind are not defects. If colour or material matters to you, please check with us before ordering.

05｜Returns and refunds

1. Contact us by email or LINE with your order number and the reason for the return.

2. We will confirm and tell you how to send it back, or arrange a collection.

3. Once we receive and check the item, we will process your refund within 7 working days.

4. Refunds go back to the original payment method (card, NewebPay, PayPal, LINE Pay and so on). When the money reaches you depends on the payment provider and your card issuer.

For orders that used reward points or a coupon, the refund is based on the amount actually paid; redeemed points are handled under the membership rules.

Please contact us before sending anything back. Parcels sent without contacting us first may not be identifiable.

06｜Lightbox and night light warranty

All electric lights come with lifetime repair service. If a light stops working or behaves oddly, contact us at any time and we will help you check and fix it.

Lightboxes

• Within one year of purchase: we send a replacement controller free of charge. If that does not fix it, send the whole lightbox back and we repair it free, including shipping both ways.
• After one year: a replacement controller costs NT$200 including shipping. If the circuit needs repair, the repair is free and you pay shipping both ways.

Night lights

• Within one year of purchase: free collection, repair and return.
• After one year: repair is free; you pay shipping.

Not covered:

• Power adapters (supplied as a gift)
• Damage caused by the user, such as water, drops or self-modification; repairs are quoted separately

07｜Lightbox troubleshooting

Flickering or unstable light

Check that the power adapter is rated 5V, 1A or higher. Too little current or a poor-quality adapter affects brightness and dimming. Try a power bank or a computer USB port to compare, and contact us if the problem continues.

Do not use fast-charging adapters (9V, 12V, 24V); they can damage the lightbox.

Lightbox does not light up, or other problems

Check the controller type on the back of the lightbox, then contact us:

• A, older model: the cable is fixed to the back panel and the controller cannot be replaced. Please send the lightbox back for repair.
• B, large plug (DC5521, from 2020): please send the lightbox back for repair.
• C, small plug SLIM (DC35135, from 2021): we will send you a new controller. If it still does not light up after the swap, a connection inside may be loose; please send the whole lightbox back.

Please message us on LINE or by email before sending anything. We will repair it and send it back to you.

08｜Contact us

• Email: [email protected]
• LINE: @lighto
• Phone: +886 2 2595 6811

Anything not covered here is handled under Taiwan's Consumer Protection Act and related regulations.